Customer Success Programme

Our Approach to Customer Success

We think it’s essential that every client has access to support post-implementation. We offer clients a Customer Success Programme, to ensure the effectiveness and adoption of Microsoft Dynamics Business Central and related products. The programme consists of ad-hoc support, training and optimisation services. The Programme can optionally include Level 1 support for named add-ons purchased through Cowry Solutions such as LS Central, Sana Commerce, Zetadocs Expenses, Lightning Direct Debit and Kofax OCR etc.

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It’s important for clients to factor this Programme into their budgets from the outset. Dynamics Business Central is a big product – particularly if enhanced by add-on technologies – and there are bound to be questions about how to make the most of your investment. We’ve been told many times about the value and how the Programme really does live up to its name. It’s all about Customer Success, and we want to be there to assist and help when you need it.

Programme Benefits

Here’s an overview of our Customer Success Programme:

Support

Two Authorised Support Users are included as standard. All other users will be able to raise break-fix support requests

Administration of users, roles, security and licences as directed by client (optional)

Dedicated support during the closing of financial year process

Post project minor changes

Advice on data import related queries

Dedicated support for VAT return submission issues

Client Support

Education

Quarterly newsletter with useful links, advice and articles

Ad-hoc training, to deal with ‘How to’ questions

General knowledge transfer, including admin related features (e.g. how to set up security or personalise role centres)

Supporting users and sharing knowledge to be able to set up their own dashboards, views and other reporting features

Free attendance of webinar training

Access to library of How To videos

Lightning for Business Central Setup

Optimisation

Post-upgrade review & planning to leverage new features (2 system upgrades are scheduled each year)

Advice on how to align Business Central to fit your business processes as they evolve beyond the project

Proactive advice on the use of Business Central add-ons to support greater ROI and user adoption

Annual Strategic Optimisation Review & Planning to increase ROI of project investments. Additional benefits of this review include highlighting of unused features and benefits of their use.

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Customer Success Programme Cost

Pricing for the Programme depends on the number of total Dynamics Business Central users licenced.

Further details, including SLAs and a service description, are contained in Customer Success Programme contract. Please contact us for a copy.

Total number of Business Central users* Cost per month
1-10 users inclusive

£375

11-40 users inclusive

£550

40+ users inclusive

£750

Please note that in addition to these monthly costs, clients have the option to opt-in to support for add-on technologies.

* Includes Premium, Essentials and Team Member licences