We think it’s essential that every client has access to support post-implementation. We offer clients a Customer Success Program, to ensure the effectiveness and adoption of Microsoft Dynamics Business Central and LS Central. The program consists of ad-hoc Business Central support, training and optimization services. The Program can optionally include Level 1 support for named add-ons purchased through Cowry Solutions such as Sana Commerce, Zetadocs Expenses, and Lightning Direct Debit etc.
It’s important for clients to factor this Program into their budgets from the outset. Dynamics Business Central and LS Central are big products – particularly if enhanced by add-on technologies – and there are bound to be questions about how to make the most of your investment. We’ve been told many times about the value and how the Program really does live up to its name. It’s all about Customer Success, and we want to be there to assist and help when you need it.
Here’s an overview of our Customer Success Program:
Pricing for the Program depends on the number of total Dynamics Business Central users licensed.
Further details, including SLAs and a service description, are contained in Customer Success Program contract. Please contact us for a copy.
|Total number of Business Central users*||Cost per month|
1-10 users inclusive
11-40 users inclusive
40+ users inclusive
Add $310 to the above costs
Please note that in addition to these monthly costs, clients have the option to opt-in to support for add-on technologies.
* Includes Premium, Essentials and Team Member licenses