Customer Success Program

Our Approach to Customer Success

We think it’s essential that every client has access to support post-implementation. We offer clients a Customer Success Program, to ensure the effectiveness and adoption of Microsoft Dynamics Business Central and LS Central. The program consists of ad-hoc Business Central support, training and optimization services. The Program can optionally include Level 1 support for named add-ons purchased through Cowry Solutions such as Sana Commerce, Zetadocs Expenses, and Lightning Direct Debit etc.

Image 17

It’s important for clients to factor this Program into their budgets from the outset. Dynamics Business Central and LS Central are big products – particularly if enhanced by add-on technologies – and there are bound to be questions about how to make the most of your investment. We’ve been told many times about the value and how the Program really does live up to its name. It’s all about Customer Success, and we want to be there to assist and help when you need it.

Program Benefits

Here’s an overview of our Customer Success Program:


Two Authorised Support Users are included as standard. All other users will be able to raise break-fix support requests

Administration of users, roles, security and licenses as directed by client (optional)

Dedicated support during the closing of financial year process

Post project minor changes

Advice on data import related queries

Dedicated support for tax return submission issues

Image 18


Quarterly newsletter with useful links, advice and articles

Ad-hoc training, to deal with ‘How to’ questions

General knowledge transfer, including admin related features (e.g. how to set up security or personalize role centers)

Free attendance of webinar training

Access to library of How To videos

Image 20


Post-upgrade review & planning to leverage new features (2 system upgrades are scheduled each year)

Advice on how to align Business Central to fit your business processes as they evolve beyond the project

Proactive advice on the use of Business Central add-ons to support greater ROI and user adoption

Annual Strategic Optimization Review & Planning to increase ROI of project investments. Additional benefits of this review include highlighting of unused features and benefits of their use.

Image 19

Customer Success Program Cost

Pricing for the Program depends on the number of total Dynamics Business Central users licensed.

Further details, including SLAs and a service description, are contained in Customer Success Program contract. Please contact us for a copy.

Total number of Business Central users* Cost per month
1-10 users inclusive


11-40 users inclusive


40+ users inclusive
LS Central
Add $310 to the above costs

Please note that in addition to these monthly costs, clients have the option to opt-in to support for add-on technologies.

* Includes Premium, Essentials and Team Member licenses