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We think it’s essential that every client has access to support post-implementation. We offer clients a Customer Success Program, to ensure the effectiveness and adoption of Microsoft Dynamics Business Central and LS Central. The program consists of ad-hoc Business Central support, training and optimization services. The Program can optionally include Level 1 support for named add-ons purchased through Cowry Solutions such as Sana Commerce, Zetadocs Expenses, and Lightning Direct Debit etc.
It’s important for clients to factor this Program into their budgets from the outset. Dynamics Business Central and LS Central are big products – particularly if enhanced by add-on technologies – and there are bound to be questions about how to make the most of your investment. We’ve been told many times about the value and how the Program really does live up to its name. It’s all about Customer Success, and we want to be there to assist and help when you need it.
Here’s an overview of our Customer Success Program:
Two Authorised Support Users are included as standard. All other users will be able to raise break-fix support requests
Administration of users, roles, security and licenses as directed by client (optional)
Dedicated support during the closing of financial year process
Post project minor changes
Advice on data import related queries
Dedicated support for tax return submission issues
Quarterly newsletter with useful links, advice and articles
Ad-hoc training, to deal with ‘How to’ questions
General knowledge transfer, including admin related features (e.g. how to set up security or personalize role centers)
Free attendance of webinar training
Access to library of How To videos
Post-upgrade review & planning to leverage new features (2 system upgrades are scheduled each year)
Advice on how to align Business Central to fit your business processes as they evolve beyond the project
Proactive advice on the use of Business Central add-ons to support greater ROI and user adoption
Annual Strategic Optimization Review & Planning to increase ROI of project investments. Additional benefits of this review include highlighting of unused features and benefits of their use.
Pricing for the Program depends on the number of total Dynamics Business Central users licensed.
Further details, including SLAs and a service description, are contained in Customer Success Program contract. Please contact us for a copy.
| Total number of Business Central users* | Cost per month |
|---|---|
1-10 users inclusive | $580 |
11-40 users inclusive | $850 |
40+ users inclusive | $1165 |
LS Central | Add $310 to the above costs |
Please note that in addition to these monthly costs, clients have the option to opt-in to support for add-on technologies.
* Includes Premium, Essentials and Team Member licenses
