We think it’s essential that every client has access to support post-implementation. We offer clients a Customer Success Programme, to ensure the effectiveness and adoption of Microsoft Dynamics Business Central and LS Central. The programme consists of ad-hoc Business Central support, training and optimisation services. The Programme can optionally include Level 1 support for named add-ons purchased through Cowry Solutions such as Sana Commerce, Zetadocs Expenses, and Lightning Direct Debit etc.
It’s important for clients to factor this Programme into their budgets from the outset. Dynamics Business Central and LS Central are big products – particularly if enhanced by add-on technologies – and there are bound to be questions about how to make the most of your investment. We’ve been told many times about the value and how the Programme really does live up to its name. It’s all about Customer Success, and we want to be there to assist and help when you need it.
Here’s an overview of our Customer Success Programme:
Pricing for the Programme depends on the number of total Dynamics Business Central users licenced.
Further details, including SLAs and a service description, are contained in Customer Success Programme contract. Please contact us for a copy.
|Total number of Business Central users*||Cost per month|
1-10 users inclusive
11-40 users inclusive
40+ users inclusive
Add £200 to the above costs
Please note that in addition to these monthly costs, clients have the option to opt-in to support for add-on technologies.
* Includes Premium, Essentials and Team Member licences