Support SLA
Ongoing Support Services to Ensure Success
Cowry Solutions offers clients a Dynamics 365 Administrative Support Package, to ensure the success and adoption of Microsoft Dynamics 365 and related products.
Contact Us to Get Started
Our Commitment to Support
Maximize the value of your Dynamics 365 CRM system with access to support, training, and product expertise. Our flexible Dynamics 365 CRM support subscriptions adapt to your needs and your budget. We’re here to help you and your employees or volunteers get the most from your Dynamics 365 CRM.
  • Ad-hoc training for ‘How to’ questions
  • Dashboard views and other reporting features training
  • Access to library of training videos
  • Quarterly newsletter with useful links, advice and articles (when available)
  • Administration of users, roles, security and licenses
  • D365 system Break/Fix
  • Advice on data migration(s)
  • D365 Data Backups
  • Scheduled Updates and Upgrades
  • D365 App Configuration
  • Customized Workflow & Dialog Config
  • D365 Customizations
  • Entity Configuration
  • Customized Business Process Flow
  • Business Rules Configuration
  • Synchronization Configuration
  • Post project review & planning to leverage new features
  • Advice on how to align Dynamics 365 to fit your business processes as they evolve beyond the project
  • Enhance your implementation with new features
Service SLA Features
4-Hour Response Time
24/7 Support Portal
Onboarding Training
Two Authorized Support Users
Custom Reports & Dashboards
Application Configuration
Dedicated Success Manager
Dynamics 365 Best Practices

Support Services Plans

Cowry Solutions has three support tiers that are specifically sized to fit all organizations. Our support will give you access to an experienced team to provide ad-hoc support, training, and optimization services.
Tier 1
Suitable for 1-9 users.
Get Started
Tier 2
Suitable for 10-39 users.
Get Started
Tier 3
Suitable for 40+ users.
Get Started
License cost is not included. Pricing for support depends on the number of total Microsoft Dynamics 365 users licensed. Further details including SLAs and service descriptions are contained in the Dynamics 365 Administrative Support Package Contract.
Frequently Asked Questions
Have other questions?
Don't hesitate to get in touch.